Service Reviews

Involving Users in Setting Levels of Service

Introduction For ever and a day, council professionals have been responsible for service design and setting service standards. For services such as roads, water and drainage this continues to make sense because of the required technical input and minimum standards associated with delivery of some services. The risk associated with Read more

By John Ravlic, ago
Council Services

Revenue-Constrained Operating Environment

Increasingly the community voiced that it was no longer prepared to pay more for council services. A few years back we reached the tipping point where the community was making it clear it would consider reduction in levels of service rather than introduction of fees and charges or increases in Read more

By John Ravlic, ago